Missed-call text-back

Lunch hour. Three calls ring out. Two of them were new patients.

12:15 pmConcept

Not built for a client yet. This is how we would set it up.

How it works.

01A call you can't pick up gets a text right away: sorry we missed you, how can we help?

02The reply comes to the front desk as a message.

03If they want a visit, they get a few open times and book one.

What it connects to

Your phone lineText messagesYour calendar

What you see

Every missed call and what happened next: answered, booked or no reply.

After a job is marked doneRunning

TriggerJob marked completeby you, or by the CRM

TextThank-you messageto the customer · right away

Wait1 daythen

TextAsk for a Google reviewwith your review link

Wait30 daysthen a check-in

If reviewedThank them, ask for a photo

If notRemind once, 3 days later

Todayexample

Maria R. · kitchen backsplashThank-you text sent

4:53 pm

Maria R.Review request queued

Tomorrow 10:00

Jorge A. · bathroom floorGoogle review received · thanked, photo requested

11:10 am

Dani P. · shower30-day check-in sent

9:00 am

Follow-up automation. Example run.

Example data

A front-desk agent for after hours

The office closed at five. Someone with a toothache wrote at 6:20 and got silence.

Appointment reminders with confirm and reschedule

The front desk spends the first hour of every day calling to confirm tomorrow.

Automations

Replies, reminders and follow-ups that send themselves.

Healthcare

You tell us where your hours go. You leave knowing what we'd build first, and you decide after that. We call back within one business day.